Terms of Service
Professional terms governing our custom headwear manufacturing services and business relationship
Agreement Overview
These Terms of Service ("Terms") govern your business relationship with Anthea Custom Headwear Co., Ltd. ("Anthea," "we," "us," or "our"), a custom headwear manufacturing company based in China. By placing an order or engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.
Services & Products
1.1 Manufacturing Services: Anthea provides OEM/ODM custom headwear manufacturing services, including but not limited to baseball caps, bucket hats, snapbacks, rope hats, and trucker hats.
1.2 Customization Options: We offer embroidery, patches, prints, custom colors, shapes, and private-label designs based on your specifications.
1.3 Minimum Order Quantity: Our standard MOQ is 200 pieces per design. Special arrangements may be made for larger orders or long-term partnerships.
1.4 Sampling: Sample production typically takes 7-10 business days. Sample costs and shipping fees apply as quoted.
Order Process & Pricing
2.1 Quotations: All quotations are valid for 30 days unless otherwise specified. Prices are subject to change based on material costs and specifications.
2.2 Order Confirmation: Orders are confirmed upon receipt of signed purchase order and required deposit payment.
2.3 Payment Terms: Standard payment terms are 50% deposit upon order confirmation, 50% balance before shipment. Alternative arrangements may be negotiated for established customers.
2.4 Currency: All prices are quoted in USD unless otherwise specified. Exchange rate fluctuations may affect final pricing.
Production & Delivery
3.1 Production Timeline: Standard production time is 15-25 business days after order confirmation and approved pre-production sample.
3.2 Shipping: We offer DHL, FedEx express shipping and sea freight options. Shipping costs are separate and quoted based on destination and method.
3.3 Delivery Terms: Standard terms are FOB China. Other Incoterms available upon request.
3.4 Force Majeure: Delivery delays due to natural disasters, government actions, or other unforeseeable circumstances are exempt from penalty.
Quality & Returns
4.1 Quality Standards: All products are manufactured according to agreed specifications and industry standards.
4.2 Quality Tolerance: A tolerance of 3-5% in quantity and minor variations in color/size are considered acceptable.
4.3 Defective Products: Claims for defective products must be reported within 7 days of receipt with photographic evidence.
4.4 Returns: Custom products are non-returnable unless defective. Return authorization required for all returns.
Intellectual Property
5.1 Client Designs: Client retains ownership of provided designs, logos, and trademarks.
5.2 Design Responsibility: Client is responsible for ensuring their designs do not infringe on third-party intellectual property rights.
5.3 Confidentiality: We maintain strict confidentiality regarding client designs and business information.
5.4 Portfolio Use: We may use non-confidential finished products in our portfolio with client permission.
Liability & Disputes
6.1 Limitation of Liability: Our liability is limited to the order value. We are not liable for indirect, consequential, or punitive damages.
6.2 Governing Law: These Terms are governed by the laws of the People's Republic of China.
6.3 Dispute Resolution: Disputes shall be resolved through friendly negotiation first, then arbitration if necessary.
6.4 Jurisdiction: Any legal proceedings shall be conducted in the courts of China.
Questions About These Terms?
Contact our team for clarification or to discuss custom terms for your business needs.
Important: By placing an order or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and Anthea Custom Headwear Co., Ltd.